There are many online casinos out there and you want to choose the most respected providers which apply fair and safe policies. However, it is not always possible to avoid platforms that pretend to have safe terms and conditions, but in practice want to cheat players. If you have ever played at a casino that refused to pay your earnings or treated you unfairly, you need to know how to complain about the provider.
Be sure to check this review and find more information about the complaint process.
Keep Your Communication with the Casino
If you have already turned to a casino provider asking for your payment, you need to keep all messages in one place. All messages with the provider represent the evidence that can be later used before the court.
Treat the Customer Support with Respect
Each time you contact customer support or casino staff, you need to be polite. If you express your problem clearly without offending employees, you will have more chances to get a faster resolution of the problem.
Remember that people employed in the casino are human beings and they don’t have much to do with the policies of the provider.
Turn to Casino Supervisor
If you don’t want to communicate with customer support, it would be best to reach the supervisor. The same is recommended if you think that support cannot solve your problem.
Wait for Your Payment
As soon as you make a withdrawal request you need to be patient while waiting for your money. Some casinos will delay the withdrawal process on purpose to make players reconsider their decision.
If they succeed with their intention, the player will finally decide to return the funds to balance and restart the gameplay. Be aware of the casino’s intention and be patient without falling into the trap of the casino.
Turn to Third Parties for Help
Once you wait long enough, you should consider additional measures against the casino. Reach third parties and ask them for support. Whether it be a middleman or gambling advisor, you need to find out the possible solution to your problem.
Reach the Regulatory Authority
If the previous steps were not successful, you should continue with the next one. It includes reaching the regulatory authority of the country where the casino is licensed. Just enter the casino and find all information about its license. Check the bottom of the page for this information.
The regulators will not be able to provide you with a payment, but they will keep an eye on the casino. There were many cases when the casino denied the payment and players turned to the regulator. Expected sanctions for the provider could be different and the worst one would be a loss of a license.
Leave Complaints on the Internet
Once you have a problem with the casino provider, you can inform other customers about your problem. Visit online forums and leave your impression about a certain casino and its practice. It will help other players who consider signing up at the same casino and start playing favorite games.
Unfortunately, you won’t get your money back, but you can give advice to other people.
