Playing online casino games has been made easy and comfortable by the casino providers through various incentives, technical advancements and additional services.
Yet there may come a time when one feels the need to consult with the casino representatives about a certain inconsistency, issue or problem that appeared. All the recommendable casino sites have a help centre and support agents ready to attend to the needs of the clients. Here’s how to reach them.
Log in to Your Online Casino Account
Sometimes you can contact customer support without being logged in, but in most cases, you will have access to full assistance when you log in and approach the agents as an existing customer.
Reflect on Which Mode of Communication You Prefer
Depending on the casino you are playing with, there can be multiple options of contacting the helpdesk available to you. The standard one is email, with many online casinos providing live chat service and phone support, as well.
Is your query straightforward and does not require much elaboration? Then you should use live chat to get a quick answer. This is also your best option if the matter is urgent.
Phone support is for users who prefer to hear the voice of the representatives and still wish to resolve the problem as quickly as humanly possible.
If you have suggestions, complaints, or would like to elaborate more on the issue and the matter is not of much urgency, you can send a written to the support email address and expect it to be replied in a timely manner.
Mind the Working Hours
Before you contact the help centre of your chosen casino, make sure that you can reach them and that you aren’t calling outside office hours.
It has become more and more of a requirement for online casinos to provide 24/7 support. However, this doesn’t necessarily apply to phone lines and live chat. These may be available only during a specified period during the day/night.
Make Use of Multi-Lingual Support
If the casino you are a member of offers both English-speaking and non-English-speaking customer representatives, you have the liberty to speak to an agent that can communicate with you in your native language.
That is a major convenience in the case of complex matters that need resolving because better understanding will lead to a quicker solution.
Launch Live Chat
The live chat tool is provided usually in the lower right or left corner of the casino website so that you can easily enable the widget and start chatting with an agent within seconds. Just click on the icon (it is often shaped like speech cloud) and the messenger will fire right up.
Some live chat facilities will ask you to enter your account credentials and specify the subject before you write the message, while others will let you get straight to the topic.
Email or Make a Phone Call
The casino’s helpdesk page should contain the support email address and phone number, if available. Check if there is a separate phone number for your country of residence and whether the call is free of charge.
If you decide to send an email, simply go to your email client, write the enquiry and enter the address provided by the support team. Click “Send” and wait for a response.
Depending on the casino, emails are usually replied to within an hour. The range is between half an hour and 24h at the most.